Skip to main content
When you install Layers from the Shopify App Store, your store goes through a guided onboarding process before you can access the full dashboard.

What happens after installation

  1. App installs and syncs: Layers connects to your Shopify store and begins syncing your product catalog.
  2. Pending onboarding screen: You see a waiting screen while the Layers team reviews and configures your store settings.
  3. Onboarding complete: Once the team finishes setup, you get full access to the dashboard and all features.

Pending onboarding

After installing from the Shopify App Store, you are redirected to a Pending Onboarding screen. This screen confirms that your store was installed successfully and is waiting for the Layers team to complete configuration. During this time:
  • Your product catalog is being synced from Shopify.
  • The Layers team is reviewing your store and configuring optimal settings.
  • You do not need to take any action — the team handles setup for you.
Admin users on your account can bypass the pending onboarding screen and access the dashboard immediately.

What happens next

  1. The Layers team reviews and configures your store settings for optimal search and discovery performance.
  2. Once everything is set up, your onboarding is marked as complete.
  3. You are notified when your store is ready, and the dashboard becomes fully accessible.

Next Steps

Troubleshooting

If your store has been in the pending onboarding state for longer than expected, contact the support team for an update on your store’s status.