Overview
The GDPR Requests page provides a log of all customer data requests your store has received from Shopify. Shopify generates these requests when customers exercise their data privacy rights under GDPR and similar regulations. Layers automatically processes these requests by locating and handling customer data across all storage systems, including search logs and analytics data.Request types
There are two types of GDPR requests:- Data Request — A customer has asked to see what personal data is stored about them. Layers compiles a summary of all data associated with the customer across search logs and analytics.
- Redact — A customer has asked for their personal data to be deleted. Layers removes or anonymizes the customer’s data across all storage systems.
Request statuses
Each request moves through a lifecycle:| Status | Description |
|---|---|
| Pending | Shopify sent the request, but Layers has not started processing it. |
| Processing | Layers is processing the request. |
| Completed | Layers fulfilled the request. |
| Failed | An error occurred while processing the request. Check the request details for more information. |
Steps
- Go to Settings → GDPR Requests in the Layers dashboard.
- You will see a table listing all GDPR requests, including the type, customer ID, status, and timestamps.
- Use the search bar to filter requests by customer ID.
- Click View on any request to see its full details, including:
- The request type and current status
- The Shopify customer ID
- When the request was received and completed
- A data summary (for data requests) or redaction results (for redact requests) showing which data stores were affected
- If there are many requests, use the pagination controls at the bottom to navigate between pages.
Tips
- Shopify sends GDPR requests automatically — you do not need to create them manually.
- Failed requests include an error message in the detail view to help diagnose issues. Contact support if a request remains in a failed state.
- Data summaries show the count of records found across search logs and analytics systems.
Next steps
- Privacy Statement — How Layers handles personal data
- Compliance — Security certifications and compliance standards