Overview
The GDPR Requests page provides a log of all customer data requests your store has received from Shopify. These requests are generated when customers exercise their data privacy rights under GDPR and similar regulations. Layers automatically processes these requests by locating and handling customer data across all storage systems, including search logs and analytics data.Request types
There are two types of GDPR requests:- Data Request — A customer has asked to see what personal data is stored about them. Layers compiles a summary of all data associated with the customer across search logs and analytics.
- Redact — A customer has asked for their personal data to be deleted. Layers removes or anonymizes the customer’s data across all storage systems.
Request statuses
Each request moves through a lifecycle:| Status | Description |
|---|---|
| Pending | The request has been received from Shopify but has not yet started processing. |
| Processing | The request is currently being handled. |
| Completed | The request has been successfully fulfilled. |
| Failed | An error occurred while processing the request. Check the request details for more information. |
Steps
- Go to Settings → GDPR Requests in the Layers dashboard.
- You will see a table listing all GDPR requests, including the type, customer ID, status, and timestamps.
- Click View on any request to see its full details, including:
- The request type and current status
- The Shopify customer ID and shop domain
- When the request was received and completed
- A data summary (for data requests) or redaction results (for redact requests) showing which data stores were affected
- Use the Refresh button to check for newly received requests.
- If there are many requests, use the pagination controls at the bottom to navigate between pages.
Tips
- GDPR requests are received automatically from Shopify — you do not need to create them manually.
- Failed requests include an error message in the detail view to help diagnose issues. Contact support if a request remains in a failed state.
- Data summaries show the count of records found across search logs and analytics systems.
Next steps
- Privacy Statement — How Layers handles personal data
- Compliance — Security certifications and compliance standards