> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uselayers.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Login and access problems

> Fix an expired verification link, get a teammate into Layers, regain access to your account, and understand how store owners get access.

Use this page when you or a teammate can't get into the Layers dashboard.

## My verification link expired

Verification links expire after about an hour. Log in with your email and password. Layers shows the **Verify your email** page, where you can click **Resend Verification Email** to get a new link. Open the newest email, since earlier links stop working.

If the email doesn't arrive, check your spam folder and make sure you're signed up with the address you expect.

## A teammate can't get in

Someone with permission to manage users can invite them from **Settings > Users & Invites**:

* **Invite by Email** sends the teammate an email and an in-app notification. If they haven't responded, resend the invite from the pending invites list.
* A **shareable invite link** lets anyone who opens it join with the role you choose. Links expire after 7 days, so create a new one if it's older.

The teammate must accept the invite with the email address it was sent to. See [Manage team members](https://docs.uselayers.com/help/configuration/manage-team-members.md).

## I installed the app but can't get into the dashboard

When you install Layers from Shopify, Layers makes one account the store owner: your Layers account if you were signed in, the Shopify account owner, or your store's contact email. If you can't find your account, try the Shopify account owner's email or the store contact email, then use **Forgot your password?** on the login page to set a password. See [Who becomes the store owner](https://docs.uselayers.com/help/onboarding/install.md#who-becomes-the-store-owner).

If someone else already owns the store in Layers, ask them to invite you or [transfer ownership](https://docs.uselayers.com/help/configuration/manage-team-members.md#transfer-ownership).

## I forgot my password or lost my authenticator

* **Forgotten password:** click **Forgot your password?** on the login page and follow the email link.
* **Lost authenticator:** use one of your recovery codes on the code step, or log in with a passkey. See [Secure your account](https://docs.uselayers.com/help/configuration/secure-your-account.md#troubleshooting).

If none of these work, contact [Customer Care](mailto:support@uselayers.com) from the email address on your account.

## I can see the dashboard but not a store or a page

Your role controls which stores and pages you can open. Ask a store admin to check your role and permissions in **Settings > Users & Invites**. See [Manage roles and permissions](https://docs.uselayers.com/help/configuration/manage-roles-and-permissions.md).

## Next steps

* [Manage team members](https://docs.uselayers.com/help/configuration/manage-team-members.md)
* [Secure your account](https://docs.uselayers.com/help/configuration/secure-your-account.md)
* [Install Layers](https://docs.uselayers.com/help/onboarding/install.md)